If you experience a problem or have a question regarding
use of the Proposal Development or Proposal
Tracking application you can either send an email with your
question or a description of the problem to: firstname.lastname@example.org
Use the Support link in the PD/PT application to contact
the Proposals Support Group
form is available for users to enter information
that will automatically be directed to subject matter
and technical experts in the same manner as the Help
email and Support link.
Users who need help with Account Information
(i.e. AIS not found or incorrect information on AIS) should send an email to AISemail@example.com.
For technical problems (i.e. error messages) with the report please visit the Data Warehouse support page at http://www.upenn.edu/computing/da/dw/support.html.
Questions or problems related to Regulatory
Affairs (IRB or IACUC) protocols should be directed to the
IRB and Aries Helpdesks directly at:
IRB helpdesk: Hsera_help@lists.upenn.edu
IACUC helpdesk: Aries_help@lists.upenn.edu
Help for all users
Online reference materials are available to all users.
Reference materials are available on the web for
the SPIN, GENIUS/SMARTS, Lab Animals Tracking, Human
Subjects Tracking, and Proposals modules.
If you have any trouble with the PennKey process, contact
your Local Support Provider. For a contact list, go
If you are having problems with this website, please
send an email to PennERAhelp@lists.upenn.edu.