If you experience a problem or have a question regarding
use of the Proposal Development or
application you can either send an email with your
question or a description of the problem to: firstname.lastname@example.org
Use the Support link in the PD/PT application to contact
the Proposals Support Group
Users who need help with
(i.e. AIS not found or incorrect information on AIS) should send an email to AISemail@example.com.
For technical problems (i.e. error messages) with the report please visit the Data Warehouse support page at http://www.upenn.edu/computing/da/dw/support.html.
Questions or problems related to
Affairs (IRB or IACUC) protocols
should be directed to the
IRB and Aries Helpdesks directly at:
IRB helpdesk: Hsera_help@lists.upenn.edu
IACUC helpdesk: Aries_help@lists.upenn.edu
Help for all users
Online reference materials are available to all users.
Reference materials are available on the web for
the SPIN, GENIUS/SMARTS, Lab Animals Tracking, Human
Subjects Tracking, and Proposals modules.
If you have any trouble with the PennKey process, contact
your Local Support Provider. For a contact list, go
If you are having problems with this website, please
send an email to PennERAhelp@lists.upenn.edu.